DELIVERY & RETURNS POLICY

Processing and Dispatch

We aim to process and dispatch all online orders as quickly as possible.

Orders are dispatched from our Newquay and St Ives stores using Royal Mail or an appropriate courier service. As stock may be held across both stores, some orders may arrive in more than one parcel.

Where an item needs to be printed after your order has been placed, we will contact you with an update. If an item is no longer available or a significant delay is expected, we will contact you and arrange a refund.

Delivery times do not include weekends or bank holidays.

UK Delivery

Next-Day Delivery: £9.99

Sent using Royal Mail Special Delivery, with a signature required upon delivery. Orders must be placed before 12pm for next-working-day delivery.

First-Class Delivery: £6.00

Sent using Royal Mail Tracked 24.  Please allow approximately 1 to 2 working days.

Standard Delivery: £4.50

Sent using Royal Mail Tracked 48. Please allow approximately 2 to 3 working days, although delivery can occasionally take longer.

Free Standard Delivery

Free standard UK delivery is available on orders over £30.

This excludes surfboards, bodyboards and other large or technical items that require specialist courier delivery. The applicable delivery charge will be shown at checkout.

Please inspect large items for damage while the courier is present wherever possible and contact us immediately if you discover a problem.

Worldwide Delivery

We ship to the UK and selected worldwide destinations.

Unfortunately, we are currently unable to ship to countries within the European Union due to VAT regulations.

International shipping charges and available delivery services will be calculated at checkout. Delivery times vary depending on the destination and may be affected by customs processing.

International customers are responsible for any local import duties, customs charges or taxes that may apply when the order reaches its destination.

Click and Collect

Items can be reserved or ordered for collection from one of our stores.

We will contact you when your order is ready. Please wait for confirmation before travelling to the store and bring your order details or order number when collecting.

Returns

We hope you are happy with your order, but we understand that sometimes an item may not be quite right.

UK customers can use our free returns service using the link below:

Please package your items securely before returning them.

Wetsuits must be carefully rolled and not folded, as folding can permanently crease or damage the neoprene.

Returned items must be:

• Unworn and unused
• In their original condition
• Clean and free from marks, hair, sand or odours
• Returned with all original tags and packaging attached
• Packaged securely to prevent damage in transit

Please do not attach tape, labels or writing directly to the product or its original packaging.

Items that show signs of wear, use, washing or damage may not be accepted for return.

International Returns

Our free returns service is currently available to UK customers only.

Customers returning an order from outside the UK are responsible for arranging and paying for return postage. We recommend using a tracked and insured service, as we cannot accept responsibility for returned parcels that are lost or damaged in transit.

Please contact us before sending an international return so that we can provide the correct instructions and returns address.

Faulty or Incorrect Items

If your order arrives damaged, faulty or incorrect, please contact us before starting a standard return.

Include your order number, a description of the problem and clear photographs where appropriate. We will review the issue and provide further instructions.

Refunds

Once your return has been received and inspected, we will contact you to confirm whether it has been accepted.

Approved refunds will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.

Original delivery charges and upgraded delivery services are not normally refunded unless the item supplied was faulty, damaged or incorrect.

Order and Delivery Queries

For help with an order, delivery or return, please contact:

Email: aloha@marriedtotheseabrand.com

Please include your order number when contacting us so that we can assist you more quickly.